END USER LICENSE AGREEMENT

KOZYCLAN MARKETPLACE PLATFORM

Effective Date: [February 26, 2025]

This End User License Agreement (“EULA”) is a legally binding contract between you (“User,” “you,” or “your”) and Kahsika1 Technology Private Limited (referred to herein as the “Company,” “we,” “our,” or “us”). This EULA governs your use of the Kozyclan Marketplace Platform (the “Platform”), including any related software, services, and content provided by the Company. By accessing or using the Platform, you agree to be bound by all of the terms and conditions set forth in this EULA. If you do not agree to these terms, you must not access or use the Platform.

1. LICENSE GRANT:

Subject to your full compliance with the terms of this EULA, the Company hereby grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform solely for your personal or internal business purposes. This license permits you to interact with the Platform for the sole purpose of browsing, purchasing, and managing transactions related to services and tickets offered therein. You are not granted any rights to reproduce, modify, distribute, or create derivative works from any part of the Platform unless expressly authorized by the Company.

2. GENERAL TERMS & DEFINITIONS:

The Kozyclan Platform is an online marketplace that connects buyers with vendors, service providers, and sellers. Operating under a Business-to-Consumer (B2C) model, the Platform enables users to access a range of services and products. This Agreement, along with any additional terms incorporated herein by reference, governs your use of the Platform. All definitions and terms provided within this document are intended to be interpreted as described and are essential to understanding your rights and responsibilities.

3. USER ACCOUNTS & REGISTRATION:

While you may browse the Platform without registering an account, registration is required for completing transactions. During the registration process, you must provide accurate and complete information, including but not limited to your name, email address, phone number, business details, and payment information. The Platform offers separate account types for buyers and vendors. Vendors, who list their services, must access a dedicated portal designed specifically for managing their offerings. Each account is uniquely associated with a single mobile number, and multiple accounts for the same individual are not permitted. Furthermore, accounts are non-transferable and must remain in the control of the original registrant.

4. TRANSACTIONS & PAYMENT TERMS:

All transactions conducted on the Kozyclan Platform are processed using secure third-party payment gateways. You may complete purchases using various payment methods, including credit/debit cards, UPI, digital wallets, cash on delivery, and net banking. For every transaction, a convenience fee may be charged to the buyer, which the Company reserves the right to waive at its sole discretion.

Cancellation & Refund Policy:

In the event of a transaction cancellation, the following refund policy applies: 

  • 0-5 days prior to the service: 100% cancellation fee charged.
  • 6-10 days: 50% cancellation fee applied.
  • 11-15 days: 25% cancellation fee applied.
  • 15-30 days: 10% cancellation fee applied.

Vendors are solely responsible for fulfilling their services as described on the Platform. While the Platform facilitates secure payment processing and actively collaborates with users to ensure the delivery of promised services, it does not guarantee the quality or entirety of the service.

5. USER RESPONSIBILITIES & RESTRICTIONS:

As a user of the Kozyclan Platform, you agree to use the Platform in compliance with all applicable laws and regulations. You are strictly prohibited from engaging in fraudulent activities, including but not limited to the sale of counterfeit goods, offering prohibited or illegal items, or participating in any form of misrepresentation. All interactions and transactions must occur solely within the Platform. Any attempt to communicate or conduct transactions outside of Kozyclan—including the exchange of personal contact details for the purpose of bypassing the Platform—may result in the immediate suspension or termination of your account. Moreover, vendors must ensure that all listings, including descriptions, images, and pricing, are accurate and do not exceed the prices offered on their own websites. Non-compliance with these standards may lead to corrective actions as deemed necessary by the Company.

Kozyclan will:

  • Work with buyers and vendors to mediate disputes and ensure adherence to agreed-upon terms.
  • Reserve the right to penalize vendors (e.g., suspending listings, withholding payments, or terminating accounts) for repeated failures to deliver services as promised.

6. INTELLECTUAL PROPERTY RIGHTS:

All content provided on the Kozyclan Platform, including text, images, logos, and software, is either owned by or licensed to the Company and is protected by intellectual property laws. When you upload content such as product images or descriptions, you grant the Company a non-exclusive, royalty-free license to use, reproduce, distribute, and display such content for marketing, promotional, and operational purposes. Additionally, any user-generated content (e.g., ratings and reviews) becomes the property of the Platform. Vendors are strictly prohibited from using third-party content without obtaining the necessary rights or permissions. Should any intellectual property issues arise, the Company will evaluate and investigate the matter, though it will not be held liable for copyright infringements resulting from content provided by vendors.

7. LIABILITY, WARRANTY DISCLAIMERS & LIMITATION OF LIABILITY:

The Platform is provided “as is” and without any warranties, either express or implied. Vendors are solely responsible for the quality, accuracy, and fulfillment of the services offered on the Platform. In the event that a service is not delivered in its entirety, buyers may be eligible for a refund in accordance with the established cancellation policy. However, partial service failures or disputes over small portions of the service do not automatically qualify for a refund. The Company shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Platform. Furthermore, any transactions or additional services conducted outside of the Kozyclan Platform are not covered by this EULA, and the Company disclaims any responsibility for their execution or quality. The Platform operates as a facilitator and cannot assume responsibility for minor discrepancies or subjective expectations (e.g., partial service deviations, aesthetic preferences, or situational factors beyond the vendor’s control). Users acknowledge that community-driven services may involve inherent variability, and refunds/penalties will apply only to material breaches of the agreed terms.

8. DATA PRIVACY & SECURITY:

Your privacy and data security are of paramount importance to us. In order to facilitate the use of the Platform, we collect personal data such as your name, contact details, payment information, and browsing behavior. This data is stored using industry-standard encryption and is managed in accordance with applicable data protection regulations, including GDPR and CCPA where relevant. The Company may share your data with trusted third-party service providers for purposes such as analytics, marketing, and operational support. Should you wish to modify or delete your personal information, you may do so by deleting your account through the app or contacting our support team at support@kozyclan.com. We continually review our data protection practices to ensure the confidentiality and integrity of your personal information.

9. GOVERNING LAW & DISPUTE RESOLUTION:

This EULA shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to this Agreement or the use of the Platform will first be addressed through informal negotiations. If the dispute cannot be resolved informally, the matter shall be submitted to arbitration under Indian law in accordance with mutually agreed procedures. If arbitration is not possible, disputes may be resolved in the appropriate courts within the jurisdiction of India. Users found in violation of this EULA may face penalties including account suspension, fines, or legal action, as necessary to protect the integrity of the Platform and the interests of all parties.

10. TERMINATION & ACCOUNT CLOSURE:

You may terminate your account at any time, and upon termination, your personal data will be permanently deleted from the Platform’s servers, subject to any legal or regulatory requirements. The Company reserves the right to suspend or terminate any account at its sole discretion, particularly in cases of fraud, abuse, or non-compliance with this EULA. In the event of account termination, any pending transactions will be handled in accordance with our settlement procedures. If there is an ongoing investigation or dispute regarding a transaction, the relevant funds may be withheld until the matter is fully resolved.

11. CONTACT INFORMATION

If you have any questions or concerns regarding this EULA or the use of the Kozyclan Platform, please contact us at: 

Kahsika1 Technology Private Limited 

Email: support@kozyclan.com