Privacy Policy
Posted as of [October 1, 2024]
Last Updated as of [February 26, 2025]
The creator of this Privacy Policy ensures a steady commitment to Your privacy with regard to the protection of your invaluable information that you may share across this Platform. This privacy policy contains information about the Platform.
To provide You with Our uninterrupted use of the Platform, We may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of Your privacy, We provide this notice explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used.
This Privacy Policy shall be in compliance with the General Data Protection Regulation (GDPR) in effect from May 25, 2018, and any and all provisions that may read to the contrary shall be deemed to be void and unenforceable as of that date. If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the Site. If you have any questions or concerns regarding this Privacy Policy, you should contact our Customer Support Desk at “support@kozyclan.com”. ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HAVE THE MEANING ACCORDED TO THEM UNDER THIS AGREEMENT. FURTHER, ALL HEADING USED HEREIN ARE ONLY FOR THE PURPOSE OF ARRANGING THE VARIOUS PROVISIONS OF THE AGREEMENT IN ANY MANNER. NEITHER THE USER NOR THE CREATORS OF THIS PRIVACY POLICY MAY USE THE HEADING TO INTERPRET THE PROVISIONS CONTAINED WITHIN IT IN ANY MANNER.
1. INFORMATION WE COLLECT :
We are committed to respecting Your online privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us. We may collect the following information:
b. Information collected through permission derived by the Platform, for Location access, and storage permissions etc.
e. This privacy policy also applies to data we collect from users who are not registered as members of this Platform, including, but not limited to, browsing behaviour, pages viewed etc. We also collect and store personal information provided by You from time to time on the Platform. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:
d. If you sign up using social media accounts or third-party authentication services, we may collect publicly available profile information and any additional data permitted by those platforms. This data enables us to enhance your interaction with Kozyclan while ensuring secure login methods
e. Details of Platform usage for analytics.
This privacy policy also applies to data we collect from users who are not registered as members of this Platform, including, but not limited to, browsing behaviour, pages viewed etc. We also collect and store personal information provided by You from time to time on the Platform. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:
- To enable the provision of services opted for by you;
- To enable the viewing of content in your interest;
- To communicate the necessary account and service-related information from time to time;
- To allow you to receive quality customer care services and data Collection;
- To comply with applicable laws, rules and regulations;
f. Where any service requested by You involves a third party, such information as is reasonably necessary by the Firm to carry out Your service request may be shared with such third party. We also do use your contact information to send you offers and recommendations based on your interests and prior activity and also to view the content preferred by you. The Firm may also use contact information internally to direct its efforts for service improvement but shall immediately delete all such information upon withdrawal of your consent for the same through the ‘unsubscribe’ button or through an email to be sent to “support@kozyclan.com”
2. OUR USE OF YOUR INFORMATION
- We use your personal details to create and manage your account, process payments, and facilitate bookings or transactions.
- By analyzing user preferences, we enhance recommendations and provide a customized experience
- We send notifications, transactional emails, service updates, and marketing communications as per your preferences.
- To protect user accounts, detect fraudulent activities, and enforce compliance with our terms.
- We retain and use your data as required to comply with applicable laws, resolve disputes, and enforce agreements.
We may process and use your Personal Information for various purposes, including but not limited to the following:
i. Booking and Transaction Management :
We use your Personal Information to confirm reservations with relevant service providers, keep you informed about transaction status, and send booking confirmations via SMS, WhatsApp, email, or other messaging services. Additionally, we may notify you of any updates, modifications, or cancellations related to your booking(s) and facilitate communication with our customer support team when necessary.
ii. Personalization and Service Enhancement :
iii. Marketing and Customer Engagement :
iv. Photos & Media Usage :
- Social Media & Marketing: Content may be shared on our official social media pages, including Instagram, Facebook, LinkedIn, and promotional materials.
- Website & Advertisements: Visual content may be used on our website, blogs, or marketing campaigns to showcase experiences.
- User Engagement: Photos and videos may be used to enhance community engagement and attract future participants.
- Consent & Opt-Out: By participating in events or trips, you acknowledge and consent to such usage. If you do not wish to have your images used, you may notify us in writing before the event or request removal by contacting our support team.
For more details about the nature of such communications, please refer to our Terms of Service. Further, your data and Sensitive Personal data may be collected and stored by Us for internal record.
We use Your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information and make further services available to you.
We will not sell, license or trade Your personal information. We will not share your personal information with others unless they are acting under our instructions or we are required to do so by law.
Information collected via Our server logs includes users’ IP addresses and the pages visited; this will be used to manage the web system and troubleshoot problems. We also use third-party analytics, tracking, optimization and targeting tools to understand how users engage with our Platform so that we can improve it and cater personalized content/ads according to their preferences.
For users outside India, Kozyclan operates in compliance with applicable data protection laws. By using our services, international users consent to data processing in accordance with Indian laws.
3. HOW INFORMATION IS COLLECTED :
4. EXTERNAL LINKS ON THE PLATFORM :
The Platform may include advertisements, hyperlinks to other Platforms or resources. We have no control over any other Platform or resources or contents available on these other Platforms, which are provided by companies or persons other than Us. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, services/services or other materials on or available from such Platform or resources. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, services or other materials on, or available from, such Platforms. These external third-party Platforms and resource providers may have their privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that you enter their Platform and review its privacy policy.
5. PERMISSION AND ACCESS FROM THE DEVICE :
The Application requires permission to access the following features:
b. Location
c. Microphone & Camera
d. Contact
e. Notifications
f. SMS reading (To verify OTP)
g. Calendar
h. Phone
i. Pop up window
j. Show on the lock screen
COOKIES
2. Analytical/performance cookies – They allow us to recognize and count the number of visitors and to see how visitors move around our Platform when they are using it. This helps us to improve the way our Platform works, for example, by ensuring that users are finding what they are looking for easily.
3. Functionality cookies – These are used to recognize you when you return to our Platform. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
6. THIRD PARTY ANALYTICS :
b. The data collected through these third party analytics services is aggregated and anonymized, ensuring that individual users are not personally identified. This aggregated data allows us to identify trends, optimize our website structure, and tailor our content to better meet the needs of our audience. The insights gained from this analysis are used exclusively for internal performance measurement and website enhancement.
c. Our third party analytics partners are bound by confidentiality and data protection agreements, which restrict the use of collected information solely to analytical purposes. They adhere to strict data security measures to protect your information, and any data processing conducted by these partners complies with applicable data protection laws.
d. By using our website, you acknowledge and agree to the deployment of third party analytics cookies and the processing of data by our analytics partners in accordance with this Cookie Policy and our overall Privacy Policy. If you prefer not to have your data collected for these purposes, you may adjust your browser settings to manage or block cookies; however, please note that disabling cookies may affect the functionality of the website.
7. GOOGLE ANALYTICS :
b. The information generated by the cookie about your use of the Platform, including your IP address, may be transmitted to and stored by Google on servers in the United States. Google may use this information for the purpose of evaluating your use of the Platform, compiling reports on Platform activity for us and providing other services relating to Platform activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this Platform, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
c. The Google Platform contains further information about Analytics and a copy of Google’s privacy policy pages.
8. GOOGLE ADSENSE :
Google AdSense is a tool that allows Platform publishers to deliver advertisements to site visitors in exchange for revenue calculated on a per-click or per-impression basis. To do this, Google uses cookies and tracking technology to deliver ads personalized to a Platform user/visitor. In this regard the following terms are specified to the Users:
- Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our Platform or other Platforms.
- Google’s use of advertising cookies enables us and our partners to serve advertisements to you based on their visit to our Platform and/or other Platforms on the Internet.
- You may opt-out of personalized advertising by visiting Ads Settings.
- All advertisements of third parties on our Platform are for informative purposes only and neither the Platform nor the Firm guarantees or bears liability for the authenticity of the advertisements.
- At no point will the Firm permit its competitors to advertise on the Platform.
- You may visit the links in the advertisements at your own risk or choose to not accept the cookies permitting third parties to display their advertisements.
9. YOUR RIGHTS :
- The right to request a copy of your data which we hold about you.
- The right to request for any correction to any personal data if it is found to be inaccurate or out of date.
- The right to withdraw Your consent to the processing at any time.
- The right to object to the processing of personal data.
- The right to complain about a supervisory authority.
- The right to obtain information as to whether personal data are transferred to a third country or an international organization.
10. COMPLIANCES :
a. Indian Compliances :
i. This legal agreement is an electronic record in terms of the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions about electronic records in various statutes as amended by the Indian Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
ii. This legal document is published in accordance with the provisions of Rule 3 (1) of the Indian Information Technology (Intermediaries guidelines) Rules, 2011 and Rule 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 that require publishing the Terms of Use and practices for access and usage of any functional Platform.
b. GDPR Privacy Rights :
The General Data Protection Regulation or GDPR gives certain rights to individuals in relation to their personal data. Accordingly, we are happy to offer transparency and access controls to help Users take advantage of those rights. As available, except as limited under applicable law, the rights afforded to individuals are:
- Right of access- the right to be informed of, and request access to, the data we process about you,
- Right to rectification – the right to request that we amend or update your data where it is inaccurate or incomplete,
- Right to erasure- the right to request that we delete your data,
- Right to restrict – the right to request that we temporarily or permanently stop processing all or some of your personal data,
- Right to object – the right to object to us processing your personal data on grounds relating to your particular situation. Along with the right to object to your personal data being processed for direct marketing purposes,
- Right to data portability – the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another part’s service,
- Right not to be subject to automated decision-making, the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.
11. CONFIDENTIALITY :
12. OTHER INFORMATION COLLECTORS :
13. OUR DISCLOSURE OF YOUR INFORMATION :
- We collaborate with third-party vendors for essential functions such as payment processing, hosting, analytics, and customer support. These entities have limited access to personal data and are obligated to maintain its confidentiality.
- Information collected will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005, any rules made thereunder or any other law for the time being in force.
- Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Therefore, although we use industry-standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private. We do however assure you that any disclosure of your personally identifiable information shall be personally intimated to you through an email sent to your provided email address.
- As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed:
- External Service Providers : There may be several services offered by external service providers that help you use our Platform. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or permit them to collect information about you, then their use of your information is governed by their privacy policy.
- Law and Order : We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
- In case of a merger, acquisition, or sale of business assets, user information may be transferred as part of the business continuity process. Users will be notified of such changes.
14. ACCESSING, REVIEWING AND CHANGING YOUR PROFILE :
15. SECURITY :
b. We employ advanced security protocols to safeguard user information from unauthorized access, alteration, or misuse. Measures include encryption, firewalls, and access controls. Despite these efforts, no online platform is entirely risk-free, and users should exercise caution in protecting their login credentials.
c. However, as effective as encryption technology is, no security system is impenetrable. Our Firm cannot guarantee the security of our database, nor can we guarantee that information you provide won’t be intercepted while being transmitted to the Firm over the Internet.